Discussion topic: Connection

This message was authored by: JeffYau · ‎31 Dec 2024

Wifi connection problem. Phone/PC can't detect the WiFi and signal lost so many time during day and night time. During meeting the wifi signal lost again.

This message was authored by: Chrisee · ‎31 Dec 2024

@JeffYau if your phone and PC are distant from the location of your hub you will need a WiFi extender. Sky only supply these if you buy their WiFi Max add--on see https://www.sky.com/help/articles/sky-wifi-max

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: JeffYau · ‎31 Dec 2024

The PC located beside the hub

This message was authored by: TimmyBGood · ‎31 Dec 2024

@JeffYau

In that case ethernet cable is preferable (with a USB to ethernet converter if the device doesn't have an ethernet port)

Doing this also establishes if the issue is actually WiFi-related or elsewhere (such as the external broadband circuit)

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: JeffYau · ‎31 Dec 2024

Thanks!! I will try this and come back.

This message was authored by: Tinw · ‎31 Dec 2024

Same here. Shows signal poor but unable to connect

Discussion topic: Connection

Connection

All Replies

Re: Connection

Re: Connection

Re: Connection

Re: Connection

Re: Connection

Was this discussion not helpful?

Search Sky Community

Start a new discussion