This discussion topic has been answered Discussion topic: Connection
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Message posted on 31 Jul 2025 03:39 PM
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Broadband is dropping out approximately 3 - 4 times a day, has been happening for last 3 days.
There are no connectivity issues inside the house.
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Message posted on 31 Jul 2025 03:43 PM
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@schummie run the service checker in the My Sky app whichbworks overca mobile connection if your broadband is down. Thecapp can offer to book an engineer to check the line if the number of drops meet the criteria Openreach set. You can call Sky but the same test applies as Openreachs automatic DLM system on oartial fibre is designed to stabilise connections butvtakes several days to do so.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on 31 Jul 2025 03:43 PM
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@schummie run the service checker in the My Sky app whichbworks overca mobile connection if your broadband is down. Thecapp can offer to book an engineer to check the line if the number of drops meet the criteria Openreach set. You can call Sky but the same test applies as Openreachs automatic DLM system on oartial fibre is designed to stabilise connections butvtakes several days to do so.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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