1

This discussion topic has been answered Discussion topic: Connection

Reply
This message was authored by: schummie

Connection

Broadband is dropping out approximately 3 - 4  times a day, has been happening for last 3 days. 
There are no connectivity issues inside the house. 


Best Answers
This message was authored by: Chrisee Answer

Re: Connection

Posted by a Superuser, not a Sky employee. Find out more

@schummie run the service checker in the My Sky app whichbworks overca mobile connection if your broadband is down. Thecapp can offer to book an engineer to check the line if the number of drops meet the criteria Openreach set. You can call Sky but the same test applies as Openreachs automatic DLM system on oartial fibre is designed to stabilise connections butvtakes several days to do so.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: Chrisee Answer

Re: Connection

Posted by a Superuser, not a Sky employee. Find out more

@schummie run the service checker in the My Sky app whichbworks overca mobile connection if your broadband is down. Thecapp can offer to book an engineer to check the line if the number of drops meet the criteria Openreach set. You can call Sky but the same test applies as Openreachs automatic DLM system on oartial fibre is designed to stabilise connections butvtakes several days to do so.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Did this answer not help you?

Reply
Answered - Go to Answer