Discussion topic: Connection Issues after upgrading to full fibre
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Connection Issues after upgrading to full fibre
‎30 Jan 2025 12:52 AM
We upgraded to Sky full fibre at the end of December with high hopes of better speeds across our devices.
To paint an accurate picture, our house is of newish construction, no convoluted layout and our previous sky broadband setup whilst speeds were not amazing had very little connectivity interruption or issues. WiFi has always been stable and max signal across the property without a booster.
since the upgrade to full fibre, we are getting huge fluctuations in speed, but the average is around 70mb/s massively below the guaranteed. We're getting dropouts hourly and signal is very hit and miss, due to the constant drop in connectivity.
we've been through multiple troubleshooting steps and I have also been sent a WiFi booster (which suprise suprise drops connectivity multiple times a day due to the entire line drop outs and does nothing) and also a new router.
im not seeing any improvement with either new pieces of equipment.
I have tried resetting the openrach installation box and have consistently rubbish connectivity to WiFi devices, even those sitting 1m from the router itself.
Sky are being very unhelpful and consistently say it could be a booster even though I have evidence to show my speeds and connection seconds and minutes apart to the hub are hugely different.
I work at home as a technology director so as you can imagine this is a nightmare as I need to be on teams calls all day and also frustrating given my job.
support or guidance here would be amazing!