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Discussion topic: Upgrading to full fibre - impact on home phones - advice needed!

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This message was authored by Yorks+Traveller This message was authored by: Yorks+Traveller

Upgrading to full fibre - impact on home phones - advice needed!

Sky have offered us the opportunity to upgrade to full fibre broadband at no additional cost.  I understand that this will have an impact on our home phone system as it will also get converted to VOIP at the same time.

Our current hard wired phone/broadband line goes into my office at the top of the house where the router is situated.  We have one hard wired extension that goes down to the kitchen where our answerphone and base unit for our three DECT phones is situated.

My understanding is that this will not be possible with full fibre/VOIP as hard wired extensions are not possible.  It's just not going to be practical for us to have a single telephone at the top of the house!

Please can the forum suggest a solution or offer any advice?


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Upgrading to full fibre - impact on home phones - advice needed!

Posted by a Superuser, not a Sky employee. Find out more

@Yorks+Traveller happy to help. I'd stick with Panasonic for your new system - they're excellent, IMO. If you have any problems, let us know.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Upgrading to full fibre - impact on home phones - advice needed!

Posted by a Superuser, not a Sky employee. Find out more

Your phone will need to be plugged into your broadband Hub. None of the existing wall sockets/connections will work - the existing copper telephone cable will be redundant.

 

Edited after re-reading your post!

 

Your base station will need to be plugged into your Hub, rather than via the wired extension to the kitchen. Or you could try modifying or replacing the existing extension cable to the kitchen so that it plugs into your Hub, rather than being connected as an extension to the incoming copper cable, so as to leave your existing DECT setup as is.

Yorks+Traveller
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This message was authored by Yorks+Traveller This message was authored by: Yorks+Traveller

Re: Upgrading to full fibre - impact on home phones - advice needed!

Thanks for your help @Mark39 much appreciated.

So I could just relocate the answerphone/DECT base unit upstairs to the office, plug it into the router and all should then be OK?  I'm not that technical!

This message was authored by Mark39 This message was authored by: Mark39

Re: Upgrading to full fibre - impact on home phones - advice needed!

Posted by a Superuser, not a Sky employee. Find out more

Yes, that would be the simplest solution by far and should work just fine.

Yorks+Traveller
Topic Author
This message was authored by Yorks+Traveller This message was authored by: Yorks+Traveller

Re: Upgrading to full fibre - impact on home phones - advice needed!

@Mark39 - thanks again for your help.

Think we may then upgrade our 20 year old Panasonic phones/answerphone for a newer system and add an additional handset.  Problem solved!

This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Upgrading to full fibre - impact on home phones - advice needed!

Posted by a Superuser, not a Sky employee. Find out more

@Yorks+Traveller happy to help. I'd stick with Panasonic for your new system - they're excellent, IMO. If you have any problems, let us know.

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