Router Return Box went to old address!

[BenSmith1999]

I just moved house, but my return box came after I left the address. While I would usually simply download a new label off https://www.sky.com/help/articles/return-tv-broadband, and put it in a shoebox, the button for "give me my label" doesn't do anything. I'm on a clock here to avoid a £50 fine but every number I call is automated with no option to speak to someone. I simply need a new return box delievered to my new address

Any help would be appreciated. Thanks.

[Daniel0210]

@BenSmith1999 

Return packaging is always sent to the address the account was active at. If you want more sent out you'll need to call Sky and see if that's possible.