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Discussion topic: Can't access Broadband Shield

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Avatar for JamieBeel
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This message was authored by: JamieBeel

Message posted on ‎23 Apr 2024 10:59 AM

Can't access Broadband Shield

I have had a new hub now for around 3-4 weeks and i still can't access 'broadband shield' to update and change the online broadband settings. 

 

I continue to get the error message below: 

 

"We’re sorry - there has been a problem"

 

I have tried on both laptop and phone but no success. Any ideas/Suggestions? 

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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎23 Apr 2024 11:01 AM

Re: Can't access Broadband Shield

Posted by a Superuser, not a Sky employee. Find out more

@JamieBeel 

You'll need to call Sky to get it sorted on their end.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎23 Apr 2024 11:02 AM

Re: Can't access Broadband Shield

Posted by a Superuser, not a Sky employee. Find out more

@JamieBeel only the account holders Sky id can change the settings on Broadband Shield. If you are certain you are using the correct id to log in give Sky a call as they will havecto sort your account permisioons.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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