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Can't access Broadband Shield

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JamieBeel
Level 1
Level 1
‎23 Apr 2024 10:59 AM
‎23 Apr 2024 10:59 AM

Can't access Broadband Shield

I have had a new hub now for around 3-4 weeks and i still can't access 'broadband shield' to update and change the online broadband settings. 

 

I continue to get the error message below: 

 

"We’re sorry - there has been a problem"

 

I have tried on both laptop and phone but no success. Any ideas/Suggestions? 

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jamesn123
Level 16
Level 16
‎23 Apr 2024 11:01 AM
‎23 Apr 2024 11:01 AM

Re: Can't access Broadband Shield

@JamieBeel 

You'll need to call Sky to get it sorted on their end.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Chrisee
Level 16
Level 16
‎23 Apr 2024 11:02 AM
‎23 Apr 2024 11:02 AM

Re: Can't access Broadband Shield

@JamieBeel only the account holders Sky id can change the settings on Broadband Shield. If you are certain you are using the correct id to log in give Sky a call as they will havecto sort your account permisioons.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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