Broadband slow

[Sarah123451]

I have recently switched to Sky and had it for about a month. We have continuous issues with the Wi-Fi being slow, my emails for example won't download and the Wi-Fi regularly drops due to the voice icon being orange. Any advice would be most helpful as I previously had sky and it was great - the current issues I have are making me want to switch again!

[GD1]

@Sarah123451   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Sarah123451]

 no worries - stats above!

[peter-marlow+1966]

Have you  asked sky for a boaster 

[cookiemonsteruk]

@Sarah123451 

Could you click on maintenance along the top of the screen and sign in with

Username        admin

Password         sky or wifi password on the back of the hub

Once on the maintenance page click show statistics at the bottom and post the table

[Sarah123451]

 thank you - stats are above

[jamesn123]

@Sarah123451 

Nothing on your router stats would suggest an issue however if your voice light is going orange then this suggests a problem somewhere down the line. Have you contacted Sky and told them about the voice light?

[Sarah123451]

Ok thank you, I've tried to call them but I keep getting directed to the community group or to their online help! Does anyone have a number?

[jamesn123]

@Sarah123451 

I've escalated your post to Sky so you can chat with them. Look out for a message on the forum

[Greenfingers001]

Thanks for escalating this. We’ve sent @Sarah123451 an invite to chat.

[Addie15]

Update--We are  closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Sarah123451]

Hi, I had a message re a chat which I replied to but haven't seen a response? 

[Tom-W19]

Hi @Sarah123451 

Your previous chat was closed due to no response within 48 hours.

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147