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Discussion topic: Sky Broadband Hub Delivery

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This message was authored by Gillespie1 This message was authored by: Gillespie1

Sky Broadband Hub Delivery

My Sky Broadband was activated on the 7th Feb but my hub is still awaiting dispatch, how long does it usually take for dispatch after the activation date as I'm currently still using a dongle? 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Broadband Hub Delivery

Posted by a Superuser, not a Sky employee. Find out more

@Gillespie1 you need to chase Sky up as it sounds like something's wrong. To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Gillespie1
Topic Author
This message was authored by Gillespie1 This message was authored by: Gillespie1

Re: Sky Broadband Hub Delivery

Thank you, I had been through a number of contact numbers but hadn't got anywhere.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Broadband Hub Delivery

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Gillespie1 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
Gillespie1
Topic Author
This message was authored by Gillespie1 This message was authored by: Gillespie1

Re: Sky Broadband Hub Delivery

@Lisa-P1987 Hi, I've clicked the message icon to reply but it say's none of the users have PM enabled

This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Broadband Hub Delivery

Posted by a Superuser, not a Sky employee. Find out more

@Gillespie1  You should be able to see a chat bubble that comes up in one of the corners of the screen that is the place that you have to speak to the advisor.



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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Broadband Hub Delivery

Posted by a Sky employee

I can see you have engaged with the chat now

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Broadband Hub Delivery

Posted by a Superuser, not a Sky employee. Find out more

@Gillespie1 
You should see the blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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