24 Jul 2022 06:29 PM
I have has a new router die to issues with sky talk and now every time I goes back 16.00 I cannot stream any channels on my TV.
I test my broadband and the say line and speeds are fine but now way they are when it takes 2 hours to stream 22 minutes with a the blue wheel of death. Household so frustrated as evenings are when we use it most. Feel I am being scammed
24 Jul 2022 06:34 PM
Posted by a Superuser, not a Sky employee. Find out more@SMA2022 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
24 Jul 2022 06:52 PM
Hi Sky said its a frequencies thing and I have reset router. Sorry wouldn't know how to gets speed stats. But thanks
24 Jul 2022 06:56 PM
Posted by a Superuser, not a Sky employee. Find out more@SMA2022 The link I posted shows you how to get your router stats, without them it's going to be very difficult to help.
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