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Discussion topic: Broadband problems with connection

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This message was authored by AldusSeller This message was authored by: AldusSeller

Broadband problems with connection

Hi.

I am looking to upgrade our current "Full Fibre 150 and Sky Booster" arrangement due to current deals coming to an end.  The last few days we have had issues with the sky booster box not connecting to the main hub even though we have checked the internet service through the sky app and it states no issues on your network.

We have a very busy household between multiple gaming consoles and connections to the hub via phones, tablets, etc.  I thought that the sky booster box would overcome the previous slow connections, however we can encounter a lagging connection when playing each other between consoles on the same network, which I will never understand.

 

The hub and fibre incoming box to our property is in the cloak cupboard below the stairs which sits central to the property but we struggle for connection in some areas of the house, which was why I decided to get a sky booster box.

 

Any recommendations would be greatly welcomed? Many thanks.


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This message was authored by Doc5907 This message was authored by: Doc5907 Answer

Re: Broadband problems with connection

Posted by a Superuser, not a Sky employee. Find out more

@AldusSeller wrote:

Thanks for getting back to me @Doc5907 .  The thing with that is I suggested that to the engineer installing the fibre and he told me that it wouldn't affect the signal so have never looked any further into it. 

 

If the fibre connection into the house is located in that cupboard, is it then straight onto cat5e or higher cable from the fibre termination box to the hub?  I thought it was a fibre into the hub that I had no way of extending but if its an ethernet cable I could purchase a long cable and relocate the box to my hallway.


@AldusSeller 

Unfortunately the engineer doesn't understand WiFi signals and enclosed spaces will certainly affect signals.  The fibre part of the connection ends when it goes from  outside into the internal Openreach ONT box. From this box its a standard Ethernet cable of any length (>cat5e) into the Sky Hub. For instance in my case the ont is in my bedroom at the front of my house and I have a 22m cat 6 cable through my house to the sky hub in the living room at the back where most of devices are situated (meaning they can be connected by Ethernet to provide a very stable, fast connection)

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