WiFi connection problems

[Claire19803]

I have run checks on my broadband and it says that the service is good , but I am suffering outtages working from home 

please assist , many thanks 

[Highlinder]

@Claire19803black or white router from Sky?

[Claire19803 · Accepted solution]

Black 🙂 

seems to be ok now , but intermittently cutting out and service states all ok. No isssues with VPN. 

[Highlinder]

@Claire19803 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Claire19803]

It's ok all sorted now , but thankyou 🙂 

[Delia4]

Please could we have an engineer call , since we had sky broadband I cannot seem to get the password correct and the other television has totally gone off . Dee 

[JimM1]

@Delia4 The Forum does not work that way, if you need then you have to call sky with your request to get an Engineer slot arranged, and strange that you do have a password issue!