Broadband orange light everyday

[Rdw24]

Hi

everyday my broadband light turns orange for 30 seconds to 1 minute between 5-10 times a day.  
I work from home and there seems to be no pattern for it. Today it has happened 6 times in the space of an hour.

I run a check on the app and it won't connect until it's green, which then it states that there are no issues.

Any suggestions would be greatly appreciated.

 

[jamesn123]

Hi @Rdw24 

Your stats are showing a clear line fault. I've escalated your post to Sky, look out for a message on the forum.

[cookiemonsteruk]

@Rdw24 

The 49Mbps is likely below your guaranteed speed

Your line drop and weird noise margins suggest a line fault

Contact sky as below to report the issue

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[Rdw24]

Thank you both. This happens a lot and each time I've spoken with sky, they say nothing is wrong.

im currently out of contract and wont renew until this is resolved.

[Rdw24]

@jamesn123 do they usually reply on here? Or do I need to go elsewhere? I haven't heard anything and again it's happened a few times today. Thanks 

[cookiemonsteruk]

@Rdw24 

I think the issue is we have to wait for 10 minutes from the timestamp on the post being escalated

Please keep an eye on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for a red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Rdw24 to chat.

[Rdw24]

Hi All,

The engineer came out to fix the issue - turned out to be water in the grid on the street. He made it water tight and then told me that the router i have is obsolete and that could also be having an impact. I phoned sky regarding my router and they have sent me out another 2 of the same model and they state that the engineer actually meant that the router is knackered, not obsolete.

Anyway - I have tried one of the new routers as well as my old one and I am still getting the orange light a few times a day. It is still the same where it goes down for 30-60 seconds at a time.

Here are my stats from this morning - is there still an issue that needs the engineer to come back out, or is it the fact I am using an obsolete router (model ER115)

Thank you 

[jamesn123]

@Rdw24 

Your router isnt obsolete yet. It will be in the next couple years but right now it should work fine and if you've had two replacements you would think it can't be the router.