Broadband not working

[Annmarie777]

Same DA9 any updates on when it will be back up and what they are doing about it?

[Zed010]

Doent expect internet before tomorrow afternoon, if we are lucky.

If we are unlucky and its a major incident sky will post an updated on the service status page i suspect.

[KevB07]

My broadband is down. I'm TN25. Not sure if it's related or not but my checker says all fine which it's definitely not

[Highlinder]

@KevB07  did you run the further broadband test pressing the broadband button on the service checker as that is showing historical data.

[peter-marlow+1966]

That could be a break in the fibre optic cable in your  o n t box Los light  is red, it's  not copper  cable 

[Squid_Face]

Am with BT, also in DA9 Greenhithe (by the station) Internet down since, fix time was pushed back from 6pm to 11pm, expecting it to be pushed again though

[Squid_Face]

[Lashann]

Also in DA9

sky account is now finally showing that there's an issue in the area. 

states it can take a couple days to fix. 

I work from home so this is really not ideal😫

[Lashann]

Also in DA9

sky account is now finally showing that there's an issue in the area. 

states it can take a couple days to fix. 

I work from home so this is really not ideal😫

[Zed010]

Thanks Squid please keep us posted as your fix will be our fix and seems you got better communications from BT! Be nice if they told Sky lol

[Zed010]

Sky Service Checker again showing outage in area. SIgh

[peter-marlow+1966]

Think my reply  as gone on the wrong part of the discussion I was replying  to someone  who's  l o s light on their optical  network terminal  was on and red, that fftp  and could be an outage  or a break in the  optical  cable that's  all

[Highlinder]

@peter-marlow+1966  If you are replying to someone might help to @ them so they know it is for them 🤣

[Zed010]

BT are advising their affected customers to be prepared for this to be down till 5th of sept and sending people mobile routers to work around. That is not a good sign.

[Zed010]

Found the reasons for the issues i believe: