Broadband not working

[DC9987]

Hi,

My Sky Broadband isn't working. When I go into the Sky website it says there's an issue with my broadband, however when I run tests on the website it says my broadband and WiFi are running ok and there are no issues, which is not the case. There's a red light on the 'LOS' Openreach connection box. Please advise. 

[Highlinder]

@DC9987  Do you have any other way to report this issue to Sky about the ONT and loss of service?

[Dsal]

What area are you please? I live in DA9 and my sky broadband has gone down as well.

[Zed010]

Same here and cant get to anyone support on phone from sky rings out.

[DC9987]

I live in Greenhithe. Worcester Park area. You?

[Zed010]

We are in the same place. SIgh.

[Zed010]

Went on work phone tethering and sky.com after login shows outage in our area.

[Zed010]

[Dsal]

Yes my area DA9 is Greenhithe.

[Zed010]

AI chat response we aim to fix in 48hrs

[Zed010]

The information I have on this is: Start date: 31/08/24 12PM and we aim to resolve this within 48 hours of the start date. We're already aware of it and are working hard to get your service back up and running as soon as possible. To keep up to date on this outage you can use our Service Checker. You can see regular updates and when it's been fixed.

[DC9987]

Yep this is the message I had earlier. Although, it is now saying that there is NOT an outage in my area, so I'm very confused!

[Robbo4842]

Same not working at the moment 🤷‍♂️

[Zed010]

DA12 not affected, eik could be a cut cable or a local exchange box, the local datacenter seems to be up.

[Zed010]

Are we all in DA9?