This discussion topic has been answered Discussion topic: Broadband keeps dropping out
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Message posted on 07 Nov 2024 11:20 AM
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Over the last 48 hours my broadband and talk keeps dropping out for short periods of time. I have run the Sky broadband and line checker but it is not picking up any faults or any faults in my area.
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Message posted on 08 Nov 2024 08:59 AM
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Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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Message posted on 08 Nov 2024 08:59 AM
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Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 10 Nov 2024 11:16 AM
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Re: Broadband keeps dropping out
Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
Message posted on 10 Nov 2024 11:19 AM
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Re: Broadband keeps dropping out
Hi ... I have had no further drop outs, so everything seems to have settled down.
Thank you for your help.
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