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Discussion topic: Broadband keeps dropping out

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This message was authored by drobertz This message was authored by: drobertz

Broadband keeps dropping out

Over the last 48 hours my broadband and talk keeps dropping out for short periods of time.  I have run the Sky broadband and line checker but it is not picking up any faults or any faults in my area.

 

Screenshot 2024-11-07 111656.png


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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Broadband keeps dropping out

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Broadband keeps dropping out

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Addie15 This message was authored by: Addie15

Re: Broadband keeps dropping out

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

drobertz
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This message was authored by drobertz This message was authored by: drobertz

Re: Broadband keeps dropping out

Hi ... I have had no further drop outs, so everything seems to have settled down.

 

Thank you for your help.

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