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Discussion topic: Why pay for no service

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This message was authored by Mimij80 This message was authored by: Mimij80

Why pay for no service

For over 3 weeks have had intermitent broadband.
What I want to know is why am I paying full price for a service, when not receiving it.

They think a few gigs on my mobile is gonna work, but when you rely on broadband for work and home, a few gigs on an occasional mobile (which also does not get full coverage) does not help.
Had anyone else experienced this and how did you resolve the issue? 

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This message was authored by GD1 This message was authored by: GD1

Re: Why pay for no service

Posted by a Superuser, not a Sky employee. Find out more

@Mimij80  What have Sky said about the issues when you reported it to them.

 

Withholding payment is the worse course of action to take in this scenario.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass, Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Mimij80
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This message was authored by Mimij80 This message was authored by: Mimij80

Re: Why pay for no service

I'm not withholding payment. It was the whole area affected. Many of my neighbours were experiencing the same problem. 
I was looking at the update on the system and it kept saying 72 hours it would be fixed... it weren't. 

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