Moved house and can't connect

[skycustomer27]

Hi I've moved house and plugged in my router and it won't connect. A screen came up on my phone and said you're not connected, unplug and replug this end then unplug and replug that end then restart. Still nothing but then screen goes away without saying what to do next. 

Any ideas? 

[GD1]

@skycustomer27  Did you book a home move?

What is the activation date?

If you haven't booked a home move then you need to do that as your broadband connection can't follow you as it's a physical connection from the exchange to the property and requires an engineer to set these up.

If you haven't booked the home move you need to be aware that it takes a minimum of 10 working days from the date you place the order.  Weekends are not classed as working days.

[skycustomer27]

Yes. It was supposedly active on Wednesday. 

[Chrisee]

@skycustomer27 you need to speak to Sky to find out why the connection isn't working so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent skycustomer27 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.