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Discussion topic: Broadband fault

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Sheri247
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This message was authored by Sheri247 This message was authored by: Sheri247

Broadband fault

‎29 Nov 2022 02:21 AM

I am frustrated that most evenings around 12/1am if I try to watch tv sky broadband drops in and out. This has been a regular occurrence and it is so annoying considering I use it for Ring.com for my safety does anyone else have this same issue? 

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Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband fault

‎29 Nov 2022 06:42 AM

Posted by a Superuser, not a Sky employee. Find out more

@Sheri247 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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