Broadband costing

[LeonRM]

Sky are constantly upping there prices but never delivering on there broadband speed I took my contract out 24th April 2019 my broadband speed should have been 58MBPs my average is 43.9MBPs they are now advertising an average speed of 61Mb for new customers at £26 pm however I am paying £55.50 about to increase to £58.50 for no actual improvement of service this for an existing customer is ridiculous as it would be cheaper for me to change services then return to sky at a later date. Why would a company do this to loyal customers. SKY you really should be ashamed of yourselves.

[GD1]

@LeonRM  You will have had you New customer deal back in 2019, Sky only raise the prices for 2 reasons, Annual price rise in April each year, or discounts ending.

The speeds they show on the Broadband page are speeds up to, no guaranteed.

Speed depends on how far way you are from the local cabinet, this link will show you the speeds you can expect on your line.

It will be up to you to negotiate a new deal with SKy however you won;t get anywhere near the new customer discounts.

Why should Sky be ashamed of themselves?  All broadband providers do this, so by your logic they should also be ashamed of themselves too

If you check comparison sites you'll see loads of new customer deals with the period they are for.  At which point you'd be back to paying the higher price.

[TimmyBGood]

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@LeonRM wrote:

 they are now advertising an average speed of 61Mb for new customers 

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ISPs are permitted to quote 'average' speeds in their advertising by the ASA and Ofcom: these are essentially meaningless at any particular address.  For FTTC (which your figures suggests is the case) speed is almost entirely a product of copper phone line distance from the local fibre cabinet.