@Mikaela647 you are not talking to Sky by posting in the forum. Asuming the Sky hub is not losing connection (see https://www.sky.com/help/articles/hub-lights-explained-start) If you are using wifi it is quite likely that your wifi signal is poor in the area you are working in. All vpns require to respond to a regular keep alive signal if the link is poor that packet can go missing. Ideally you would use ethernet cables for business use but either move closer to the hub or consider investing in a bettercwifi network for your home.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
