This discussion topic has been answered Discussion topic: Broadband and WiFi constantly dropping out.
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Message posted on 03 Jul 2025 04:51 PM
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Message posted on 03 Jul 2025 05:40 PM
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Black Router
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Message posted on 03 Jul 2025 05:38 PM
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Re: Broadband and WiFi constantly dropping out.
@K3N1 black or white router from Sky?
If you have found this solution helpful please tick this as the answer.
Message posted on 03 Jul 2025 05:40 PM
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Black Router
Message posted on 12 Nov 2025 04:12 PM
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Re: Broadband and WiFi constantly dropping out.
Same issue. Black router. Issue poccurs even if within a metre of the reuter. Affecting multiple devices of different types. Connection jumps between 5Gb and 150Gb when done seconds apart from each other.
Additional tests done using pathping etc indicate there is an issue on the line somewhere. The ping time usually showing 1-5 Ms but every now and then it jumps to near 200 Ms. To make it worse, its an intermittent issue and is preventing me fro retaining a continuous connection whcih then times me out of disconects me from all my services.
Called Sky to explain this months ago and nothing has been done or followed up. They also make it an absolutey nightmare to make contact - cannot find a number from them anymore
Message posted on 12 Nov 2025 04:43 PM
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Re: Broadband and WiFi constantly dropping out.
@Moosma Not sure where you are coming from with this unless you are just letting the Forum know, but there is not a single sky SR hub that does the speeds you are indicating for sure!
Message posted on 25 Nov 2025 05:34 PM
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Re: Broadband and WiFi constantly dropping out.
My broadband drops all the time since Sky installed fibre
Message posted on 25 Nov 2025 07:50 PM
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Re: Broadband and WiFi constantly dropping out.
Try going through this to see if it helps:
If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:
https://www.sky.com/help/articles/sky-wifi-max
Select "No, I still need help" at the bottom on the above link.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Nov 2025 08:16 PM
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Re: Broadband and WiFi constantly dropping out.
@Eoin123 Sky did not install Fibre the Infrastructure is all OR, or CF, one off those two did the Fibre!
Message posted on 25 Nov 2025 09:13 PM
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Re: Broadband and WiFi constantly dropping out.
It was installed by Circet
Message posted on 25 Nov 2025 10:44 PM - last edited: 25 Nov 2025 10:47 PM
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Re: Broadband and WiFi constantly dropping out.
@Eoin123 They are a contractor to openreach for installing the Fibre to the home! If you can best to see if the ONT with it's 3 Green lights is dropping off or if it is just the sky Hub when you have the issue!
Message posted on 26 Nov 2025 09:16 AM
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Re: Broadband and WiFi constantly dropping out.
I have a flashing light on the ont
Message posted on 26 Nov 2025 09:19 AM - last edited: 26 Nov 2025 09:22 AM
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Re: Broadband and WiFi constantly dropping out.
@Eoin123 Which one, the only light that flashes is the Lan connection, that is data going back and forth between the sky Hub and the ONT?
There are a few different varients of ONT in use, but the Essential is Power Solid Green, Pon Solid Green, and the Lan is the flashing one!
Message posted on 26 Nov 2025 09:58 AM
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Re: Broadband and WiFi constantly dropping out.
That's what I have - the lan flashing
I have WiFi for a few minutes then it drops for a few minutes randomly but constantly
my Netflix doesn't work and q mini boxes can't find the hub
Message posted on 26 Nov 2025 10:29 AM
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Re: Broadband and WiFi constantly dropping out.
@Eoin123 What sky Hub are you using?
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
Message posted on 27 Nov 2025 05:09 PM
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Re: Broadband and WiFi constantly dropping out.
A guy came from sky to fix it
sky q box needed replacement
tp link splitter for q mini boxes wired directly to the router removed and mini boxes connected straight to the router
( the tp was to tidy all the cables)
added a sky booster in the hallway
so far the system is stable so fingers crossed
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