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This discussion topic has been answered Discussion topic: Broadband and WiFi constantly dropping out.

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This message was authored by: K3N1

Broadband and WiFi constantly dropping out.

My super fast broadband has suddenly developed problems dropping in and out. Have reset hub and checked services….which states OK ….but it’s not.

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This message was authored by: K3N1 Answer

Re: Broadband and WiFi constantly dropping out.

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This message was authored by: Highlinder

Re: Broadband and WiFi constantly dropping out.

Posted by a Superuser, not a Sky employee. Find out more

@K3N1  black or white router from Sky?

If someone has helped give them Like.

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This message was authored by: K3N1 Answer

Re: Broadband and WiFi constantly dropping out.

Black Router

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This message was authored by: Moosma

Re: Broadband and WiFi constantly dropping out.

Same issue. Black router. Issue poccurs even if within a metre of the reuter. Affecting multiple devices of different types. Connection jumps between 5Gb and 150Gb when done seconds apart from each other.

 

Additional tests done using pathping etc indicate there is an issue on the line somewhere. The ping time usually showing 1-5 Ms but every now and then it jumps to near 200 Ms. To make it worse, its an intermittent issue and is preventing me fro retaining a continuous connection whcih then times me out of disconects me from all my services.

 

Called Sky to explain this months ago and nothing has been done or followed up. They also make it an absolutey nightmare to make contact - cannot find a number from them anymore 

This message was authored by: JimM1

Re: Broadband and WiFi constantly dropping out.

@Moosma Not sure where you are coming from with this unless you are just letting the Forum know, but there is not a single sky SR hub that does the speeds you are indicating for sure! 

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