Broadband Outage & Service Checker Under Maintenance

[TimmyBGood]

---

@Jh325 wrote:

2-3 days to fix this is not acceptable 

---

Unless that's as long as it takes.  For an area outage all possible resources are directed at the problem, but there are physical realities involved: for example here.

[Cobra0369]

Seems like it - just not good enough when many are working from home - not impressed🤬

[TimmyBGood]

https://www.watfordobserver.co.uk/news/24559157.hemel-hempstead-sky-broadband-outage-repair-top-prio... 

[Daniel0210]

---

@Daniel0210 wrote:

---

@Krys21 wrote:

I work from home and need WiFi to do my job!

---

@Krys21 

It's worth mentioning that Sky Broadband is a domestic service and there is no faster fix times for customers wfh. The two working days probably mentioned already in this thread is the standard  potential fix time provided b Openreach who claim to resolve 80%+ of issues in the timeframe. 

---

@Cobra0369 

See above. 

[Kermit1967]

Still down in HP2. Would be nice to have more regular updates from SKY on timelines, some of us WFH or have had to rearrange online doctors appointments because of this!

[RafaelLondon]

West London / Perivale - Internet is down since yesterday! SKY play with us. Problem call to their office, problem send any question via email ( no-conatct).  There is only stupid AI chat or feedback. They totally igonre us. 

[Daniel0210]

@Kermit1967 

Openreach are not known for their promptness in updating their isps regarding repairs progress. 

[BP667890]

Just to clarify, sky isn't not at fault for the outage but rather, BT Openreach. In the last hour, I spoke to Sky for any updates to the current outage at hand and they said multiple isps are also experiencing the same outage as us sky users are and its seems that BT Openreach are still fixing the issue however these details were from 10am today 3rd September 2024.  Also to mention that from the early hours of 3rd September 2024, it was affecting 1000+ households, now it has risen to 10,000+ households.

[Gamertech]

My internet box just gone to green,green,green and orange so they are sorting it 

[BP667890]

For me, in HP3 area, just came back online. Let's hope it lasts.

[Mirabellles1]

Internet and phone dead since midnight last night - to compound we have absolutely NO mobile signal on any network in our area and never have had - always had to rely on calls over WiFi.   I've got a health issue which is seriously worrying no way of calling emergency services or even receive a call from my doctor - what am I  supposed to do and why are sky not saying what the issue is and when it might be fixed? Hemel Hempstead HP1 area 

[Daniel0210]

@Mirabellles1 

Sky won't necessarily know when it'll be fixed. The outage will be investigated and fixed by Openreach. In view of the outage area I'm sure they are working as quickly as they can to resolve it. 

[TimmyBGood]

---

@Mirabellles1 wrote:

 - always had to rely on calls over WiFi.   I've got a health issue which is seriously worrying no way of calling emergency services or even receive a call from my doctor - what am I  supposed to do 

---

Note that in such circumstances fixed line broadband should not and cannot be relied on: there are simply too many single points of failure between any particular address and the national network.