Broadband Outage & Service Checker Under Maintenance

[cookiemonsteruk]

@Mirabellles1 

Although openreach is dealing with it i would advise that you contact sky to get it logged in case its not fixed with in 2 working days

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[Nyx2]

Went off at 2.15 on the dot. Was in middle of playing a ranked version of a video game and was booted out  👍 

[b_higg]

still down in WD5 

[Joanna+Deacon]

Down in HP2. Just got a text from

sky saying they are aware of the outage and are working to fix it

[Angela+Pichon]

Checked my router and apparently there is an outage in my area. Do I have to report this or will I automatically get compensation if it's not fixed within 2 working days. This is incredibly annoying as you can't seem to get any updates as to when it will be fixed!

[JasonW171]

I am in HP1 and have the same issue with my broadband as well.

[b_higg]

another text to say it's still down (@ 11:17am - 3rd of Sept)

[AP281]

Down in HP1 

[teddysim]

Down in HP2 too since 1am 03/09/2024. I got a text at 09:13 (after I went through troubleshooting on the router on my own) to say there is a known outage and another at 11:20 to say that engineers are working still to fix it. Just registering here my knowledge in case compensation is due.

[cookiemonsteruk]

@teddysim 

You would need to call sky in order to make a subseqxent claim under automatic compensation

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[JimZ3]

Down in WD5, went off line at some point between 2:11 and 2:16 am -> I have an app that saves certain data every 5 minutes, last save was 2:11am

[Krys21]

It's down in HP4 too. Tried to contact Sky to report but kept going round in circles. Ridiculous. I work from home and need WiFi to do my job!

[Daniel0210]

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@Krys21 wrote:

I work from home and need WiFi to do my job!

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@Krys21 

It's worth mentioning that Sky Broadband is a domestic service and there is no faster fix times for customers wfh. The two working days probably mentioned already in this thread is the standard  potential fix time provided b Openreach who claim to resolve 80%+ of issues in the timeframe. 

[TimmyBGood]

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@Krys21 wrote:

I work from home and need WiFi to do my job!

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Where connectivity is essential it's necessary to either use an ISP which offers automated failover to cellular data or have your own cellular hotspot available.  No Openreach ISP can possibly offer uninterrupted service over the national telecoms network: there are far too many single points of failure for that, including your local hardware, the cable into your own property and multiple locations upstream.

[Jh325]

Not possible where you rely on your wifi to WFH in an area with no cellular reception! I'm in HP4 & now can't work & the teenage kids can't do their online homework. 2-3 days to fix this is not acceptable especially without actually knowing if anything is actually being done as it is impossible to get any clarity out of Sky.