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Discussion topic: Broadband Outage - 23 November 2024
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Message posted on
23 Nov 2024
09:16 PM
- last edited:
25 Nov 2024
08:51 AM
by
KevNewMedia
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New thread title created to reflect current outage.
Moderator note: subject of thread updated to better reflect the conversation
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Best Answers
Message posted on 25 Nov 2024 11:01 AM
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Hi all,
Thank you for using community to discuss the broadband outage that you experienced on the 23rd November.
Known issues in the Gloucestershire & Worcestershire areas are now resolved.
If you are still having issues, please do complete a hub restart by powering it off and back on. If issues persist, please visit our line test page to check for any issues specific to your line here.
As the wider issues are now resolved, I'll be locking from future responses to avoid it being mixed up with any issues moving forward.
Thanks,
Community Moderator
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All Replies
Message posted on 23 Nov 2024 06:40 PM
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Broadband down
Broadband not working therefore WiFi and tv not working. Going around in circles in the sky app trying to find where to report. All numbers are now closed. Sky worst customer service in Ireland if u have a problem
Message posted on 23 Nov 2024 07:44 PM
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Re: Broadband down
First thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 23 Nov 2024 08:49 PM
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No internet
The tv suddenly is not connected to the Internet . The Internet light on the hub is solid amber. I have turned it off and back on again which has not worked.
Message posted on 23 Nov 2024 08:52 PM
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No internet
Message posted on 23 Nov 2024 08:52 PM
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Broadband down
Hello
Broadband light not coming on router
Other lights all green
I have tried resetting and unplugging
Please can some advise. Try doing test online to test broadband and this does not work correctly.
Thanks
Message posted on 23 Nov 2024 08:53 PM
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No internet
Internet went down around 15minutes ago, just displaying amber light on Internet and voice on the hub. Tried the tests but website says unavailable!!
Message posted on 23 Nov 2024 08:53 PM
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Broadband
Hi, our broadband has gone down
Message posted on 23 Nov 2024 08:53 PM
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Re: Broadband down
Mines down as well
Message posted on 23 Nov 2024 08:53 PM
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No Internet
- No Internet is there any issues in my area?
Message posted on 23 Nov 2024 08:53 PM
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No broadband connection
Hi. I have been through all the tests, your test came back to say everything is fine but I still have no internet. The light on the hub is just slowly flashing green
Message posted on 23 Nov 2024 08:54 PM
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Sky broadband router slowly flashing green
I've tried to reset but the box is still slowly flashing green. My phone connects to the WIFI but it's not given me any service.
Message posted on 23 Nov 2024 08:54 PM
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Re: No internet
Same here.
as yours been sorted?
Message posted on 23 Nov 2024 08:54 PM
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Re: Broadband down
same with me. Green light on the hub and test 'not available'
Message posted on 23 Nov 2024 08:54 PM
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No internet
We have no connection
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