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This discussion topic is read only This discussion topic has been answered Discussion topic: Broadband Outage - 23 November 2024

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This message was authored by: GD1

Message posted on ‎23 Nov 2024 09:16 PM - last edited: ‎25 Nov 2024 08:51 AM by Community Manager

Broadband Outage - 23 November 2024

Posted by a Superuser, not a Sky employee. Find out more

New thread title created to reflect current outage.

 

Moderator note: subject of thread updated to better reflect the conversation

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel-F Answer

Message posted on ‎25 Nov 2024 11:01 AM

Re: Broadband Outage - 23 November 2024

Posted by a Sky employee

Hi all,

 

Thank you for using community to discuss the broadband outage that you experienced on the 23rd November.  

 

Known issues in the Gloucestershire & Worcestershire areas are now resolved.  

 

If you are still having issues, please do complete a hub restart by powering it off and back on.  If issues persist, please visit our line test page to check for any issues specific to your line here.

 

As the wider issues are now resolved, I'll be locking from future responses to avoid it being mixed up with any issues moving forward.

 

Thanks,

Daniel
Community Moderator

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This message was authored by: Liz119

Message posted on ‎23 Nov 2024 06:40 PM

Broadband down

Broadband not working therefore WiFi and tv not working.  Going around in circles in the sky app trying to find where to report.  All numbers are now closed.  Sky worst customer service in Ireland if u have a problem 

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Message posted on ‎23 Nov 2024 07:44 PM

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Liz119 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

 

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Message posted on ‎23 Nov 2024 08:49 PM

No internet

The tv suddenly is not connected to the Internet . The Internet light on the hub is solid amber. I have turned it off and back on again which has not worked. 

 

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This message was authored by: Joytan0201

Message posted on ‎23 Nov 2024 08:52 PM

No internet

Just now my sky hub Internet is not working and the color indicator turns orange
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This message was authored by: Mrnundy

Message posted on ‎23 Nov 2024 08:52 PM

Broadband down

Hello

 

Broadband light not coming on router

Other lights all green

I have tried resetting and unplugging

 

Please can some advise. Try doing test online to test broadband and this does not work correctly.

 

Thanks 

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This message was authored by: Danniiee589

Message posted on ‎23 Nov 2024 08:53 PM

No internet

Internet went down around 15minutes ago, just displaying amber light on Internet and voice on the hub. Tried the tests but website says unavailable!! 

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Message posted on ‎23 Nov 2024 08:53 PM

Broadband

Hi, our broadband has gone down

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Message posted on ‎23 Nov 2024 08:53 PM

Re: Broadband down

Mines down as well

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This message was authored by: Mareille

Message posted on ‎23 Nov 2024 08:53 PM

No Internet

  • No Internet is there any issues in my area?
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Message posted on ‎23 Nov 2024 08:53 PM

No broadband connection

Hi. I have been through all the tests, your test came back to say everything is fine but I still have no internet. The light on the hub is just slowly flashing green

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This message was authored by: Jackdcotton

Message posted on ‎23 Nov 2024 08:54 PM

Sky broadband router slowly flashing green

I've tried to reset but the box is still slowly flashing green. My phone connects to the WIFI but it's not given me any service.

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Message posted on ‎23 Nov 2024 08:54 PM

Re: No internet

Same here.

as yours been sorted?

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This message was authored by: Jonny+B+68

Message posted on ‎23 Nov 2024 08:54 PM

Re: Broadband down

same with me. Green light on the hub and test 'not available'

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Message posted on ‎23 Nov 2024 08:54 PM

No internet

We have no connection 

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