Broadband Issues 10th May 2024

[GD1]

Thread created to colate issues

[JoeT95]

WiFi is down sky to working all fine but no WiFi connection Kirby cross essex

[Rabinlivi]

Sy fibre has dropped around 8:20pm, tried resetting in normal way but still not working, according to musky app all is good but it isn't.

[North3rnLight5]

Same in Eliburn

[Julezcat]

Experiencing the same issue , tried re setting the normal way still not working. All checks are working according to website

[Sully807]

I'm in Maidstone kent and my wifi keeps cutting in and out all day, it's frustrating to say the least. Sky's technical help is crap to be polite about it 

[Mustan123]

It's down in Eliburn as well

[Highlinder]

@Rabinlivi  & @Julezcat  & @North3rnLight5  Is this information from the service checker or the broadband test you are getting this information from?

[TUBBS1970]

Rg12 area Internet down ? cant find any info to why or for how long ? 

[Highlinder]

@TUBBS1970 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Trynity]

Same. App broadband check shows all fine but checked on router and shows broadband disconnected.

[Rupinder]

Sky broadband has dropped in Birmingham. Since 20.25. It dropped an beforehand. It has been doing this for the past week at least. Very annoyed as I work from home.

[Julezcat]

Service checker 

[Rupinder]

I've checked the service checker every time - no problems anywhere

[leem63]

Internet down in Deans too