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This discussion topic is read only This discussion topic has been answered Discussion topic: Broadband Issues 10th May 2024

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This message was authored by: GD1

Message posted on ‎10 May 2024 09:04 PM

Broadband Issues 10th May 2024

Posted by a Superuser, not a Sky employee. Find out more

Thread created to colate issues

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel-F Answer

Message posted on ‎13 May 2024 09:55 AM

Re: Broadband Issues 10th May 2024

Posted by a Sky employee

Hi all,

 

Thank you for posting over the 10th regarding the broadband issues you were experiencing.  There is some indication this was resolved and with that I'll be looking to now lock this thread moving forward.

 

If you are finding you are still experiencing any issues with your broadband, please perform the line test here: https://www.sky.com/pages/sky-com/test-your-broadband to check for any known issues at your local exchange. 

 

If you do need further help after this, feel free to start a new thread with your own specific issue 🙂

 

Thanks,

Daniel
Community Moderator

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This message was authored by: JoeT95

Message posted on ‎10 May 2024 08:09 PM

WiFi not working

WiFi is down sky to working all fine but no WiFi connection Kirby cross essex

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Message posted on ‎10 May 2024 08:33 PM

Fibre down in Ladywell Livingston

Sy fibre has dropped around 8:20pm, tried resetting in normal way but still not working, according to musky app all is good but it isn't.

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Message posted on ‎10 May 2024 08:41 PM

Re: Fibre down in Ladywell Livingston

Same in Eliburn

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Message posted on ‎10 May 2024 08:44 PM

Re: Fibre down in Ladywell Livingston

Experiencing the same issue , tried re setting the normal way still not working. All checks are working according to website

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Message posted on ‎10 May 2024 08:46 PM

Re: WiFi not working

I'm in Maidstone kent and my wifi keeps cutting in and out all day, it's frustrating to say the least. Sky's technical help is crap to be polite about it 

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Message posted on ‎10 May 2024 08:47 PM

Re: Fibre down in Ladywell Livingston

It's down in Eliburn as well
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Message posted on ‎10 May 2024 08:47 PM

Re: Fibre down in Ladywell Livingston

Posted by a Superuser, not a Sky employee. Find out more

@Rabinlivi  & @Julezcat  & @North3rnLight5  Is this information from the service checker or the broadband test you are getting this information from?

If someone has helped give them Like.

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Message posted on ‎10 May 2024 08:49 PM

Internet down in Bracknell

Rg12 area Internet down ? cant find any info to why or for how long ? 

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Message posted on ‎10 May 2024 08:51 PM

Re: Internet down in Bracknell

Posted by a Superuser, not a Sky employee. Find out more

@TUBBS1970 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

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Message posted on ‎10 May 2024 08:51 PM

Re: Fibre down in Ladywell Livingston

Same. App broadband check shows all fine but checked on router and shows broadband disconnected.

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Message posted on ‎10 May 2024 08:56 PM

Re: Fibre down in Ladywell Livingston

Sky broadband has dropped in Birmingham. Since 20.25. It dropped an beforehand. It has been doing this for the past week at least. Very annoyed as I work from home.
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This message was authored by: Julezcat

Message posted on ‎10 May 2024 08:57 PM

Re: Fibre down in Ladywell Livingston

Service checker 

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Message posted on ‎10 May 2024 08:59 PM

Re: Fibre down in Ladywell Livingston

I've checked the service checker every time - no problems anywhere
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Message posted on ‎10 May 2024 09:00 PM

Re: Fibre down in Ladywell Livingston

Internet down in Deans too
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