No broadband connection

[cookiemonsteruk]

@Bubbie 

As in Droichead Nua. Thats one of the places named

[cookiemonsteruk]

@Bubbie 

Your post has been moved to an existing thread

[Bubbie]

@cookiemonsterukyes Driochead Nua is newbridge. Been searching off line on sky  website & google to see if there was a technical problem but couldn't find anything on the sky server having issues but thanks for letting me know. Do you know what the problem is or even better. When the internet is back up & running?? 

[cookiemonsteruk]

@Bubbie 

I notified a community manager in one of our forums so when they update us we can update you 

[cookiemonsteruk]

@Bubbie 

This is a good site. At the minute showing the reports dropping but i guess thats due to the time of morning

https://istheservicedown.co.uk/status/sky/2963436-kildare-kildare-leinster-ireland

[KevNewMedia]

Hi Everyone

Thank you for bringing this problem to our attention.

I'm really sorry to hear of the problems you're experiencing.  

I've escalated the problem to our support teams, and we hope to get you all back up and running asap.

Thanks for the tag @cookiemonsteruk 

[Bubbie]

@cookiemonsteruk @Thank you for the link.

[Num52]

Hi, can I get any update on when broadband will be back up? It went down yesterday at 10am and I was working on a big project. 

I was promised by sky support that it'd be back by 7pm but still nothing. I work from home and absolutely rely on my connection to meet deadlines 🥲

Our entire estate (and most of Kildare) seem to be affected. Sky, virgin and Eir. 

[cookiemonsteruk]

@Num52 

Post moved here for visibility

[Num52]

Hi, also affected in Kildare. 

we both work from home and are loosing money because of this outage 🥲

[cookiemonsteruk]

@Num52 

Your other post was moved here so that when sky get back with an update you will all be notified

[TimmyBGood]

---

@Num52 wrote:

we both work from home and are loosing money because of this outage 

---

Unfortunately domestic broadband offers no guarantee of service and no compensation for consequential losses: the typical subscription cost really can't cover that.

[Chrisee]

This report might seems relevant  https://www.kfmradio.com/news/localnews/broadband-outage-woes-across-kildare-pure-telecom-promises-r...

[Sunset321]

Friday 9th Feb'2024 13.21pm broadband still down Newbridge Kildare.

Down 27 hours now, any fix time yet???

[Daniel0210]

@Sunset321 
You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers. We don't know how long it will take I'm afraid.