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Discussion topic: BroadBand down Kildare Town

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No broadband connection

Posted by a Superuser, not a Sky employee. Find out more

@Bubbie 

 

As in Droichead Nua. Thats one of the places named

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Bubbie 

 

Your post has been moved to an existing thread

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This message was authored by Bubbie This message was authored by: Bubbie

Re: BroadBand down Kildare Town

@cookiemonsterukyes Driochead Nua is newbridge. Been searching off line on sky  website & google to see if there was a technical problem but couldn't find anything on the sky server having issues but thanks for letting me know. Do you know what the problem is or even better. When the internet is back up & running?? 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Bubbie 

 

I notified a community manager in one of our forums so when they update us we can update you 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Bubbie 

 

This is a good site. At the minute showing the reports dropping but i guess thats due to the time of morning

 

https://istheservicedown.co.uk/status/sky/2963436-kildare-kildare-leinster-ireland

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: BroadBand down Kildare Town

Posted by a Sky employee

Hi Everyone

 

Thank you for bringing this problem to our attention.

 

I'm really sorry to hear of the problems you're experiencing.  

 

I've escalated the problem to our support teams, and we hope to get you all back up and running asap.

 

Thanks for the tag @cookiemonsteruk 

Thanks
Kev
Community Manager
This message was authored by Bubbie This message was authored by: Bubbie

Re: BroadBand down Kildare Town

@cookiemonsteruk @Thank you for the link.

This message was authored by Num52 This message was authored by: Num52

Kildare Broadband down for two days

Hi, can I get any update on when broadband will be back up? It went down yesterday at 10am and I was working on a big project. 

I was promised by sky support that it'd be back by 7pm but still nothing. I work from home and absolutely rely on my connection to meet deadlines 🥲

 

Our entire estate (and most of Kildare) seem to be affected. Sky, virgin and Eir. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Num52 

 

Post moved here for visibility

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This message was authored by Num52 This message was authored by: Num52

Re: BroadBand down Kildare Town

Hi, also affected in Kildare. 

we both work from home and are loosing money because of this outage 🥲

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Num52 

 

Your other post was moved here so that when sky get back with an update you will all be notified

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Num52 wrote:

 

we both work from home and are loosing money because of this outage 


Unfortunately domestic broadband offers no guarantee of service and no compensation for consequential losses: the typical subscription cost really can't cover that.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Chrisee This message was authored by: Chrisee

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

This report might seems relevant  https://www.kfmradio.com/news/localnews/broadband-outage-woes-across-kildare-pure-telecom-promises-r...

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Sunset321 This message was authored by: Sunset321

Re: BroadBand down Kildare Town

Friday 9th Feb'2024 13.21pm broadband still down Newbridge Kildare.

 

Down 27 hours now, any fix time yet???

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Sunset321 
You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers. We don't know how long it will take I'm afraid. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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