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Discussion topic: BroadBand down Kildare Town

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This message was authored by Clclcl This message was authored by: Clclcl

BroadBand down Kildare Town

What is going on and when Will it be restarted?

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Clclcl 

Is it just your connection that is down or are you aware of others in your street having problems too?
Have you check your areas status on the Sky Status page https://www.sky.com/help/servicestatus

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Clclcl
Topic Author
This message was authored by Clclcl This message was authored by: Clclcl

Re: BroadBand down Kildare Town

Neighbours are down too

This message was authored by jamesn123 This message was authored by: jamesn123

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Clclcl 

Check the status page. If an area is fault is showing then there is nothing you can do to speed it up. If nothing is showing for you then I'd recommend you call Sky to make sure they are aware of it. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Clclcl
Topic Author
This message was authored by Clclcl This message was authored by: Clclcl

Re: BroadBand down Kildare Town

And what's the point if this place?you just do nothing and dump the problem back on me?

This message was authored by jamesn123 This message was authored by: jamesn123

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Clclcl 

This is a customer to customer based forum you are speaking to fellow customers, not Sky. The community offers help on various topics but when it comes to physical broadband area faults we cannot do anything for you.

 

Like I said, if the fault is showing on your Sky Status checker then you can only wait for the problem to be fixed by Openreach. If it isn't showing I'd call and report it ASAP. 

 

Also next time it would be nice if you posted without the attitude, members here post on their free time we are not paid or employed by Sky.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Clclcl 
It's always worth you making Sky are aware of such outages so you can possibly get auto compensation. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tem3 This message was authored by: Tem3

Re: BroadBand down Kildare Town

I'm also in Kildare town, briadband has been down since this morning, when I rang the customer care line earlier, they said it would be back up and running by 17:00

This message was authored by Bd2 This message was authored by: Bd2

Re: BroadBand down Kildare Town

Has anyone got any updates from Sky on this, we're still down.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Bd2 

 

You won't get an update from Sky through this forum: realistically area outages are treated as a priority but still take as long as they take to resolve.  I believe that Open Eir has the same working target as Openreach for a two working days fix on individual domestic contracts, but an issue affecting more than one address will get more resources.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Bubbie This message was authored by: Bubbie

No broadband connection

I have had no broadband since this evening. I have tried to reboot but no joy. Is there any other technical broadband issue overall??

This message was authored by Michaeld2 This message was authored by: Michaeld2

WiFi but no internet connection

Router is showing solid green light for WiFi but no internet connection (solid amber) all day  since early morning, in Sallins, Kildare ! Help!

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: BroadBand down Kildare Town

Posted by a Superuser, not a Sky employee. Find out more

@Michaeld2 

 

I moved your post here for visibility

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by Highlinder This message was authored by: Highlinder

Re: No broadband connection

Posted by a Superuser, not a Sky employee. Find out more

@Bubbie  Are you around of near to Kildare town?



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This message was authored by Bubbie This message was authored by: Bubbie

Re: No broadband connection

I live in newbridge 

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