03 Sep 2024 05:14 PM
I have been having issues with my broadband since I've had it. We are guaranteed a speed of up to 33 but infortunately our speed have ranged from 4-9. I called on Sunday to report this and was told if there was no improvements after the engineer came out to visit today that I would be entitled to a reduced bill due to me not being able to fully use the services you promise to provide. Along with this, I am also a sky glass customer and as you should be aware that this tv solely runs from WiFi - so not only am I not able to use any devices with an appropriate speed but I am also unable to use my sky glass tv to watch anything live - I pay a lot of money for my sky package and WiFi and believe that I should be entitled to a reduction in this months bill.
03 Sep 2024 05:24 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you running the speedtests over WiFi or ethernet? Note that the speedtest is only valid against your minimum guarantee if its run over ethernet.
03 Sep 2024 05:36 PM
Posted by a Superuser, not a Sky employee. Find out more
33Mbs arriving at the address is almost certainly going to be inadequate for Glass once other household use is accommodated.
Note that a bill reduction probably shouldn't have been promised: I'm not aware that Sky actually has a mechanism for that. Typically if the Guaranteed Minimum Download Speed isn't met, the subscriber is offered the option to cease the broadband contract without penalty even within a minimum term.
03 Sep 2024 05:40 PM
Posted by a Superuser, not a Sky employee. Find out moreI agree, Sky should not be selling people Glass if their guaranteed broadband speed is only 33mbps.
16 Oct 2024 11:54 AM
I need to pay my broadband bill today bit I normally phone up and pay.it but I can't because my phone has been turned off and my broadband is not linked to my sky streaming so I would like someome to call me and talk about it
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion