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Discussion topic: Apple HomePod connection problems

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This message was authored by: PeatG

Apple HomePod connection problems

Since switching from BT full fibre to Sky fibre we are unable to listen to BBC Sounds app on our HomePod. The connection just keeps dropping. Seems to be to do with Sky router switching between 2.4ghz and 5hz but I can't see any easy way to resolve it. 
Definitely regret the switch to Sky. 
Can anyone suggest how we can resolve the issue? Thanks

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This message was authored by: Chrisee

Re: Apple HomePod connection problems

Posted by a Superuser, not a Sky employee. Find out more

@PeatG while the home pod may switch bands due to signal stength the hub will continually broadcast both it is the device that selects which one to use. You could try rdbooting thhe hub which will cause it to select the least congested WiFi channels to uuse. Beyond yhst its about trying to improve WiFi coverage Sky will supply extenders if asked and you pay for their WiFi Max add-on.. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Dazzer86

Re: Apple HomePod connection problems

With BT I had to log into the hub to change the braodband to 2.4 GHz as having both caused the issue. After that it was fine. I've also gone to Sky and this settinhg isn't accesible to me and so the issue remains. It's a total pain. I get to listen to the homepoad for a minute or two then it cuts out.

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