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Discussion topic: Anydesk Scam Contact

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This message was authored by Avengerius This message was authored by: Avengerius

Anydesk Scam Contact

Frustratingly was contacted by a callcentre today claiming to be from Sky and needing to check our internet connection as we werent recieving the speed we are paying for. Initially i entertained them as this was correct. Our guaranteed speed is significantly in success of what we actually recieve 45mbs vs the guarantee of 55mbs i think. 

 

But they quickly moved over to demand i download remote desktop management software from anydesk.com. Thankfully this was enough for me to realise it was utter nonsense and just an attempt to gain access to my device. Challenging them resulted in them terminating the call.

 

What im more interested in is how our phone number would have been divulged. The number is a new digital line installed in Feb as our prior number couldnt be ported over from Virgin Media. As a family we dont and have not used it, we havent uploaded it to any websites etc, and it should be entirely ex-directory. I suspect the fact they knew my number, name and who the ISP was, I'm left wondering if perhaps there may actually have been a data breach somewhere. Though the usual methods of identifying this suggest my data hasn't been leaked. 

 

I wonder if anyone else has recently experience the same, or if there's an official way to report this to Sky?

 


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Anydesk Scam Contact

Posted by a Superuser, not a Sky employee. Find out more

@Avengerius  It's unlikely your number was divulged, scammers spoof genuine numbers then dial multiple random numbers until an unwitting person is unfortunate to answer 

 

see sky's article below 

 

https://www.sky.com/help/articles/sky-scams-help


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Anydesk Scam Contact

Posted by a Superuser, not a Sky employee. Find out more

@Avengerius  It's unlikely your number was divulged, scammers spoof genuine numbers then dial multiple random numbers until an unwitting person is unfortunate to answer 

 

see sky's article below 

 

https://www.sky.com/help/articles/sky-scams-help


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Anydesk Scam Contact

Posted by a Superuser, not a Sky employee. Find out more

@Avengerius 

This is a frequent scam. I doubt very much there has been any kind of data breach. The scammers try their luck on these calls and guess what provider you're with. You did the correct thin in challenging it. Sky won't call customers over such alleged faults. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
This message was authored by cuke This message was authored by: cuke

Re: Anydesk Scam Contact


@Avengerius wrote:

Frustratingly was contacted by a callcentre today claiming to be from Sky and needing to check our internet connection as we werent recieving the speed we are paying for. Initially i entertained them as this was correct. Our guaranteed speed is significantly in success of what we actually recieve 45mbs vs the guarantee of 55mbs i think. 

 

But they quickly moved over to demand i download remote desktop management software from anydesk.com. Thankfully this was enough for me to realise it was utter nonsense and just an attempt to gain access to my device. Challenging them resulted in them terminating the call.

 

What im more interested in is how our phone number would have been divulged. The number is a new digital line installed in Feb as our prior number couldnt be ported over from Virgin Media. As a family we dont and have not used it, we havent uploaded it to any websites etc, and it should be entirely ex-directory. I suspect the fact they knew my number, name and who the ISP was, I'm left wondering if perhaps there may actually have been a data breach somewhere. Though the usual methods of identifying this suggest my data hasn't been leaked. 

 

I wonder if anyone else has recently experience the same, or if there's an official way to report this to Sky?

 


It's a radom phishing telephone call, no-one has released your phone number to them as they have software that'll randomly ring numbers until they get an answer.

If I was you I'd register your number with the telephone preference service (Removed) which will help to reduce these calls. We rarely get any.


Moderator note: Removed third party link.

Avengerius
Topic Author
This message was authored by Avengerius This message was authored by: Avengerius

Re: Anydesk Scam Contact

Thanks for the responses. 

It was purely the fact they knew my name and isp that made me wonder how they'd got the info, you've got me wondering whether they didn't and I just mistakenly gave it when I answered. 

 

Thanks for the link to the scam page

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