Shows connected to wifi but can’t load anything

[SWINJA]

Been having issues with the wifi! Woke up to none of my apps loading or websites. When i try and check my internet speed on an app i have it's not possible to load the data but when i use the sky speed test it says it's running perfectly with no issues. New customer for about 3 days and already issues.....please help

[jamesn123]

Hi @SWINJA Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[SWINJA]

Just checked the stats and for some reason it says my LAN is down 

[jamesn123]

@SWINJA 

LAN down just means you do not have anything connected to the hub via ethernet