Amber voice light

[Woodroe]

Hi. I have had the apparently common Sky broadband issue after upgrading to full fibre, where there is total loss of internet and the 'Voice' light on the hub turns amber. The other lights remain green despite no internet. The only way to remedy this for me has been to unplug the ethernet cable from the hub and then reattach it. I recently went on holiday, and unfortunately this fault occurred just after we departed, meaning all my wifi dependent things went kaput, with no way of resolving things until i was home to manually unplug the hub and plug back in. I wanted to ask if anyone has successfully contacted Sky and had an honest answer or permanant fix for this common fault? From reading around i dont have much hope they have got to the bottom of it so am thinking i need to change provider. Thanks. 

[Chrisee]

@Woodroe the cause is a fault in the server that manages your connection. Where one of these units goes on the blink we see a burst of reports. Sky's network teams do fix the units but as they are situated in remote locations around the country its quite involved. You can go literally years with no issue then you get a series of problems as the unit managing your connection is dodgy.

As customers all we can do is report the issue to Sky as those reports will trigger a repair but itvwont be instant.

[Woodroe]

Hi @Chrisee, thanks for your reply. That's useful info. It does make me think I need to switch provider. I know all internet can drop out from time to time, but this fault happens around once a month currently. I can live with that but after going on holiday and having everything effectively bricked with no remote resolution, it can't meet my needs. Annoying thing is that it's only since upgrading that this has become a thing, everything was fine before. I also got broadband boost but that is of no help for this. Thanks again for your help.