After change a router can't access internet

[ManW]

After I changed a new router, after setup it can't get the IP.Then I try to clone the old router MAC address to the new router, it's work.

But everyday the connection will drop, and can't get any IP in the new router.I need  plug back the cable to the old router let it get a IP and plug back to new.It's happen everyday.

Anyone know how can fix it?

Thanks so much!

[TimmyBGood]

@ManW 

Presumably this is not a Sky router, so it helps if you specify make, model, and which type of Sky broadband you have (ADSL/FTTC/G.fast/FTTP).  Also whether you are in UK or RoI is significant.

Incidentally although online guides talk about MAC cloning, this is typically outdated advice.

[ManW]

Hi Timmy

I'm in UK and the broadband should be FTTP full fibre, the old router is Linksys mx4200, the new one is Netgear Orbi SXR80.

[ManW]

It's happen every 24hrs, the only way I can online again is plug back to the old router get a IP then plug to new router😫

[jamesn123]

@ManW 

So are you using these routers without the Sky hub at all? I didnt think these routers were compatible with Sky authentication