Getting 1/5th guaranteed speed from Cabinet to Router, please help!

[jessrabbit3]

 I recently moved house and have gone with sky broadband as it was the best choice in my area, I'm guaranteed a speed of 55Mbps but am only getting 10Mbps (from cabinet to router - I'm not talking about wifi degredation or anything similar).

Could anyone please help me with this? I rely on the internet for my job 😰

[cookiemonsteruk]

@jessrabbit3 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[jessrabbit3]

[jessrabbit3]

Router Statistics

System Up Time: 56:31:11

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1765301 3128401 0 0 0 16:20:54 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 927215 61492 0 0 0 26:51:22 WLAN (5 GHz) Up 28799580 12481752 0 2 0 26:51:23

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Broadband Link Downstream Upstream Connection Speed 10417 kbps 3783 kbps Line Attenuation D1(53.7 dB) , D2(54.2 dB) , D3(65.0 dB) U0(33.7 dB) , U1(53.9 dB) , U2(0.0 dB) Noise Margin 5.6 dB 6.3 dB

---

Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

[cookiemonsteruk]

@jessrabbit3 

Yes, definately a fault somewhere . Your hub will show more info.

When was your line activated

[jessrabbit3]

The 19th of September.

[cookiemonsteruk]

@jessrabbit3 

The line can be unstable for the first 10-14 days. Have you been resetting the hub? Is the router plugged into tn main mastersocket. It may improve a bit but not to 55Mbps. If still below 55Mbps call sky

[jessrabbit3]

Yeah I've tried everything I can think of, using different microfilter etc, I'm aware the speed can fluctuate in first few weeks of line activation but 1/5th the guaranteed minimum speed seems excessive :[

[cookiemonsteruk]

@jessrabbit3 

Unfortunately sky only accept a line fault after 10-14 days even if its obvious its not going to make it. 

However

Line Attenuation D1(53.7 dB) , D2(54.2 dB) , D3(65.0 dB

Those techy figures are to close together for your guarantee which does make it look external

[jessrabbit3]

😿😿😿😿😿😿😿😿😿😿

[cookiemonsteruk]

@jessrabbit3 

I know .  But get back on this post so we can escalate it to sky after the 14th day👍

[jessrabbit3]

Anyone know something I can try that I might not have yet?

[jamesn123]

@jessrabbit3 

Unlikely anything you can do. If you've moved house and the line was like this then its likely to be a problem with the copper cabling, possibly even internally.