Activation day and wrong router

[Dragons45]

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@Aspn wrote:

@Dragons45Yep same issue here, left the sr203 plugged in overnight but still no internet just a solid amber light.

Plugged the BT hub back in and it connected after a while, @JimM1 mine is the smart hub 2.

According to openreach gfast isn't available at my property

what would an engineer visit do?

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I am not sure what they will do. I will report back when the enginee has been.

[Aspn]

Well the replacement router has arrived but it's just another sr203, identical to the original router.

I have tried to call but unable to get through to a live human being who knows what to do.

Beginning to loose faith in sky

[Aspn]

I finally managed to get through to someone at Sky at they were very confused by the BT router working (impossible apparently) and not either of the sky routers but i went through the process of resetting etc on the phone twice with no joy, then after the 3rd reset the replacement router decided to work.

The only difference i could spot was the firmware, which updated as soon as it connected to the internet.

@Dragons45would be interesting if your router is the same, maybe a bad batch?

[JimM1]

@Aspn Do the same test with the other router, there is NO reason what so ever for the SR203 not to work, FW update is just what happens when a new/fresh router is connected to the system. Bet the BT had them well scratching there heads! Latest FW is below.

System Details

ManufacturerSky

ModelSR203

Firmware Version7.04.0100.R

DSL Firmware VersionA2pvfbH043p1.d26u

[Dragons45]

Engineer just called and all sorted. Sky had sent out wrong router with serial number beginning with DE. These where meant for Ireland.

He swapped router for one with serial number beginning D2 all sorted.

Thanks for everyones help in resolving this.

[JimM1]

@Dragons45 Thanks for posting that VERY usefull piece of INFO, every day is a learning day....

[Aspn]

@Dragons45just checked the original non working router and the serial number also starts with DE1.

[JimM1]

@Aspn @Dragons45 No doubt that SKY made an error sending out the unit's and who would expect that UK/ROI if that is where DE's are meant to go for, at least the Original ISP's units kept the system up while it was all being dealt with, been a good few postings now with wrong unit's sent...