Absolutely disgusting

[Snny]

Wow so I called sky after been with them for over 15 years! Had the full package!!! So I wanted to down size my payment which was over £120 a month!!!  Can you believe that ??? So we got it down to 60! Still a lot! and upgraded the broadband speed!! Not only that they then said the TV package I had was no longer available and hadn't been for years!!!! So why they letting me pay all that for something none existent??? Terrible!!! Disnt even call me to sort it out! And the worse thing is my broadband and WiFi is even worse than it was before apparently upgrading it!!! I will be leaving this absolute joke of a provider!!!!!!! Sky sort it out it's disgusting!!!

[GD1]

@Snny  Not sure how you think it's absolutely disgusting that you never sought out any new deals once your old one expired? Sky don't prcactivley contact customers to negotiate any deals the onus is on you.

The fact you didn't do anything for all this time is really down to you & you alone.

[Daniel0210]

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@Snny wrote:

they then said the TV package I had was no longer available and hadn't been for years!

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@Snny 

I think what they mean was you were on a very old TV package no longer available to move to. So nobody can move to it now but customers already on it can remain on it should they choose. The onus is on the customer to seek out the best package for you particularly when you renegotiate a new discounted 18 month deal as the newer packages normally work out a bit cheaper. 

[GD1]

@Snny  You're not talking to Sky, nothing will be sorted out on the back of a forum post.  No one here would know who you are.

If you want the forum to help post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

PS it looks like my other post has been swallowed by the filter again.

[SKY1992bf]

@Snny  Whilst the tv package may no longer exist, customers will remain on it until such time they choose to change it , Sky cannot unilaterally change a customer's package without consent and will assume a customer is happy until told otherwise 

[TimmyBGood]

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@Snny wrote:

 Not only that they then said the TV package I had was no longer available and hadn't been for years!!!! So why they letting me pay all that for something none existent??? 

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If you were watching Sky Television then the package clearly wasn't non-existent.

It was probably 'Entertainment', which was followed by 'Signature' (Entertainment plus Box Sets) and then 'Ultimate TV' (Signature plus Netflix) : these were also incrementally more expensive.