31 Aug 2022 08:52 AM
Hi, my adsl cable broke, so I purchased a new adsl cable from curry's but I can't connect to the internet. Do I need a 'sky' ADSL cable? Thanks
31 Aug 2022 09:02 AM
Posted by a Superuser, not a Sky employee. Find out more
Any dsl rj11 to rj11 cable should work.
Does your new one have 2 identical plugs at either end ?
Do you have a photo you can post of the one you are replacing and the new one?
31 Aug 2022 09:20 AM
Posted by a Superuser, not a Sky employee. Find out more
Had a look at the images. Yep that should work. How did the old one break ? Did you accidently rip it out of the sky hub or mastersocket?
31 Aug 2022 09:32 AM
Thank you, these are the photos.
31 Aug 2022 09:32 AM
31 Aug 2022 09:40 AM
The master socket
31 Aug 2022 10:26 AM
Posted by a Superuser, not a Sky employee. Find out more
Are the plugs going into the sockets ok?
What colour are the lights on the hub ?
All green or is the internet light off or amber
31 Aug 2022 12:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kellie75 wrote:
The master socket
Certainly conceivable that if enough force was exerted on the cable to break it like that, the data port on the master socket faceplate could have been damaged too.
31 Aug 2022 01:08 PM
Thanks, I have new kittens and I think they must have done it..
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