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Discussion topic: 3rd Party Router Configuration

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This message was authored by frowningllamas This message was authored by: frowningllamas

3rd Party Router Configuration

Hi All,

 

Having some troubles setting up my third party router.

 

Extracted my VDSL login details (the anything@skydsl|anything ones), put it in but does not accept. Used the Sky_MER (DHCP Option 61) profile preconfigured on my router, also tried to set up via PPPoA using the same settings,  VLAN ID etc.

 

Set it up, switched the cable from my Sky router over, but it won't talk (or maybe Sky won't talk back). Tried to recconnect to the router by using the Sky App to test the line, test showed all okay and that it could connect to the Sky Hub (cable wasn't plugged into hub at the time but was connected to new router).

 

Can someone help? or maybe someone from Sky can get in touch to help resolve on their end.

 

3rd Party Router is a TP-LINK Archer VR2100 - https://www.tp-link.com/uk/service-provider/dsl-router/archer-vr2100/  Seems others have had luck with this model.


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: 3rd Party Router Configuration

Posted by a Superuser, not a Sky employee. Find out more

@frowningllamas 

 

Which broadband product from Sky are you using?

 

As noted in this thread, that model of router cannot work for Ultrafast 1 on G.fast as it doesn't contain a G.fast modem.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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