book a sky engineer. how?

[Mark39]

@Gaye+Hamill see the post immediately before yours.

[Cookiebella]

Hi there

i have been having difficulty's with my sky Q since it was installed in November. I have done everything that it had asked me to do and it is still not working. 

could you please send out an engineer to fix this problem as I am paying fir a service that is not working 

regards

mrs Jack 

[Mark39]

@Cookiebella give Sky a call and they'll arrange it for you. Nobody here on the forum has access to your account, I'm afraid. 

[Jimprocter]

I would forget it if I was you.

I have been waiting since the middle of January for an engineer vist. Twice I have stayed home on the promised date for OVER 5 hours, no one turned up and no one called. I have sent over 20 e-mails to so called customer service and I haven't had a single reply.

Trying to call is impossible unless you have hours to sit waiting on the relephone

The only correspondence I have received is a letter telling me that I have to pay for the last 6 weeks even though I have no SKY.

If you can switch to Virgin or some other as SKY only want to take your money without giving ANY service.

[caesarome]

Sky don't use email addresses as a point of contact so it isn't really surprising that you have had no reply. They can be contacted by Twitter and Facebook Messenger and when phoning calling early morning is the best time to get through quicker.

[Gr111259]

Absolute rubbish a two week wait when we've already had problems before that obviously haven't been sorted properly.  Paying a fortune every month for a terrible service.

[winterswalking]

AS I have already stated . I have no Sports, Films , and intermitting flashing on normal screen. I have tried everything but to no avail. Why am I paying 70.00 each month. So when am I am going to have an Engineer out.

Damian Brady

[Mark39]

@winterswalking you haven't posted anything previously in this thread.

Somebody replied to your previous post elsewhere asking you to clarify whether you have Sky+ or Sky Q, but you haven't responded.

[winterswalking]

• Thank you for your interest. I have Q and updated router. 

[Mark39]

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@winterswalking wrote:

• Thank you for your interest. I have Q and updated router. 

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Tell us what you mean by intermittent flashing. Is this the picture breaking up into coloured squares? Any error message on screen? Does it happen only on live programmes? 

[winterswalking]

• Yes as for screen goes fizzled, blue and blank. 
• Re-start with advise from screen and computer but to no avail.
• Certainly not renewing..... . dm

[Mark39]

@winterswalking doesn't sounds like a satellite signal problem from your description. If you've tried all the suggestions here, click on the link to book am engineer: https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/picture/diagnostics/fix-pi...

[daclarke1976]

@cpowerd 

By far the easiest way is to book an engineer via the Help section of the website... however, it seems put luck where the link is; I found it buried within the menus.

Here is the direct link, but I found it as follows:

Help>Sky TV> Sky Q> Fixing a Problem>Sky Q Equipment

My problem is that the box disconnects from the network erratically but regularly.  It also sticks on standby and cannot be turned on other than restarting by unplugging.  HOWEVER, follow similar links and there is no option for engineer.  Instead, go to :

...Sky Q Equipment Box is warm or noisy...

Scroll down to see the link to book an engineer...Huzzah!  Has worked for me twice, since the issue occurred recently and repeated with the new/replacement box.

Direct link: https://www.sky.com/help/articles/book-engineer

Hope that helps.

[Mark39]

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@daclarke1976 wrote:

By far the easiest way is to book an engineer via the Help section of the website...

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Unfortunately that doesn't work for Sky+. 

[Kathryntia]

Hello, I have had scaffolding and a new roof, which I think Has damaged my disk,I am now getting messages on my TV of no satellite connection. I woukld like to book and engineer visit please.