This discussion topic is read only This discussion topic has been answered Discussion topic: Will the new Sky Glass Puck work at another house, just thinking of a potential Xmas present?

This message was authored by: Froghips · ‎23 Oct 2021

I'm wondering if the new Sky Puck will work in a different address as it is streamed?.. just thinking that it would be a good Xmas present for my elderly parents..

This message was authored by: SKY1992bf · ‎23 Oct 2021

@Froghips No it won't as it has to be connected to same network as the tv

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎23 Oct 2021

@Froghips No it won't as it has to be connected to same network as the tv

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: GD1 · ‎23 Oct 2021

@Froghips wrote:
I'm wondering if the new Sky Puck will work in a different address as it is streamed?.. just thinking that it would be a good Xmas present for my elderly parents..

You can't do that, not only will it not work you would be breaking the T & C's you agreed to when signing up to Glass.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Froghips · ‎23 Oct 2021

Ok thank you

This message was authored by: lettice · ‎23 Oct 2021

No the puck will not work away from your household.
It needs a Glass TV present on the home network to work correctly.

The Sky Glass facts and T&Cs spell it out in more detail if you care to read the Sky Glass flagged information here;

Sky Terms and Conditions | Sky Help | Sky.com

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: Froghips · ‎25 Oct 2021

Thanks for your reply 👍👍

This message was authored by: PaulBrant · ‎02 Nov 2021

@lettice @So if I power off the glass tv will the puck still work? I currently have the tv connected via power saving extension lead the disconnects power from tv and ancillary devices.

This message was authored by: bob1234 · ‎02 Nov 2021

@PaulBrant wrote:
@lettice @So if I power off the glass tv will the puck still work? I currently have the tv connected via power saving extension lead the disconnects power from tv and ancillary devices.

I don't think so but just try turning the power off to the TV and see if the Puck still works.

This message was authored by: Anonymous · ‎10 Nov 2021

Surely the puck will work if the Glass Tv is switched off. Sky even mention in their T and C's that if the Glass TV is damaged or stolen and unusable, the customer can continue to use the puck

This message was authored by: Chrisee · ‎10 Nov 2021

@Anonymous Sky are not saying how the system checks that the Puck is not being used wherr it shouldnt be but you can be surd there are security checks running. Certainly a puck turning up on a different IP address from the Glass I expect would cause an issue.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Anonymous · ‎10 Nov 2021

I am not saying that there aren't checks. My point was that you don't have to have the Glass Tv on and working for the puck to work, if the puck is being used legitimately at the users address. An an example a child kicks the glass screen and breaks it, the customer isn't insured and can't afford a new set. There is nothing to stop the customer from continuing to use the puck, as I said it's even in skys terms and conditions

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This discussion topic is read only This discussion topic has been answered Discussion topic: Will the new Sky Glass Puck work at another house, just thinking of a potential Xmas present?

Will the new Sky Glass Puck work at another house, just thinking of a potential Xmas present?

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