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Discussion topic: Virgin internet connection problem
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Message posted on 24 Nov 2021 09:10 PM
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Re: Virgin internet connection problem
@Azzypaul this is a Virgin media issue.
Message posted on 24 Nov 2021 09:11 PM
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Re: Virgin internet connection problem
How can I resolve it mate .
Message posted on 24 Nov 2021 09:13 PM
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Re: Virgin internet connection problem
@Jayboy1990 wrote:@Azzypaul this is a Virgin media issue.
Yes going frim some later posts it does point to a dns issue with VM. Out of Sky's control in this kind of scenario.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 24 Nov 2021 09:13 PM
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Re: Virgin internet connection problem
Quickest way is if you have a third party router spare you could place hub in modem mode and connect seperate router and this works to bypass the VM DNS servers that are busted.
Failing that nothing can be done until VM fix the issue.
Message posted on 24 Nov 2021 09:14 PM
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Re: Virgin internet connection problem
Everyone should start posting on Twitter, Facebook, Instagram and start @ sky, virgin, bbclick etc. Let's get this in the public domain and get some urgency around resolving it and warning others. Sky not exactly setting the world on fire with resolutions
Message posted on 24 Nov 2021 09:15 PM
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Re: Virgin internet connection problem
Just a matter of waiting then .
Message posted on 24 Nov 2021 09:16 PM
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Re: Virgin internet connection problem
Just had a mate on virgin to test and he gets the opt out page fine, sure you're using a laptop/pc connected to virgin broadband and not a mobile device using mobile data/4g?
Message posted on 24 Nov 2021 09:17 PM
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Re: Virgin internet connection problem
This was posted to their socials today - https://www.thesun.co.uk/money/16833591/virgin-media-down-no-internet-outage-blackout/
Message posted on 24 Nov 2021 09:17 PM - last edited: 24 Nov 2021 09:18 PM
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Re: Virgin internet connection problem
@Thorogoodies wrote:Everyone should start posting on Twitter, Facebook, Instagram and start @ sky, virgin, bbclick etc. Let's get this in the public domain and get some urgency around resolving it and warning others. Sky not exactly setting the world on fire with resolutions
With respect Sky have zero control over another ISP's dns issues. Yes they are responsible for their setup and any bugs in Glass. But in this case it is actually a Virgin Media issue.
I will remind you also of the forum rules about lobbying:
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43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 24 Nov 2021 09:17 PM
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Re: Virgin internet connection problem
@MooMike I managed to use Edge, Safari didnt like that page at all
Message posted on 24 Nov 2021 09:20 PM
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Re: Virgin internet connection problem
Perhaps you should ask sky to introduce a network setting option that allows DNS changes directly at the Glass, its possible on Q systems.
Would have fixed this issue within minutes...
Message posted on 24 Nov 2021 09:20 PM
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Re: Virgin internet connection problem
My contracts with Sky not virgin. I'm not inciting a riot, just seeking a resolution. If your happy paying for a service you don't receive then that's upto you.
Message posted on 24 Nov 2021 09:21 PM
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Re: Virgin internet connection problem
Your broadband contract is with VM, It is up to you to provide the Broadband connection for Sky Glass. @Thorogoodies
Message posted on 24 Nov 2021 09:22 PM
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Re: Virgin internet connection problem
@Jayboy1990 wrote:Perhaps you should ask sky to introduce a network setting option that allows DNS changes directly at the Glass, its possible on Q systems.
Would have fixed this issue within minutes...
Good suggestion, you can add it to the Ideas forum. Others can then add their voice. You should at least take credit if it comes about 🙂
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 24 Nov 2021 09:23 PM
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Re: Virgin internet connection problem
@GD1 There is no ideas page yet for Glass! - I think it would be a riot if there was 😂
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