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This discussion topic is read only This discussion topic has been answered Discussion topic: Virgin internet connection problem

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This message was authored by: Jayboy1990

Re: Virgin internet connection problem

@Azzypaul  this is a Virgin media issue.

This message was authored by: Azzypaul

Re: Virgin internet connection problem

How can I resolve it mate .

This message was authored by: GD1

Re: Virgin internet connection problem

Posted by a Superuser, not a Sky employee. Find out more

@Jayboy1990 wrote:

@Azzypaul  this is a Virgin media issue.


Yes going frim some later posts it does point to a dns issue with VM.  Out of Sky's control in this kind of scenario.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Jayboy1990

Re: Virgin internet connection problem

Quickest way is if you have a third party router spare you could place hub in modem mode and connect seperate router and this works to bypass the VM DNS servers that are busted. 

 

Failing that nothing can be done until VM fix the issue. 

This message was authored by: Thorogoodies

Re: Virgin internet connection problem

Everyone should start posting on Twitter, Facebook, Instagram and start @ sky, virgin, bbclick etc. Let's get this in the public domain and get some urgency around resolving it and warning others. Sky not exactly setting the world on fire with resolutions 

This message was authored by: Azzypaul

Re: Virgin internet connection problem

Just a matter of waiting then .

This message was authored by: MooMike

Re: Virgin internet connection problem

Just had a mate on virgin to test and he gets the opt out page fine, sure you're using a laptop/pc connected to virgin broadband and not a mobile device using mobile data/4g?

 

This message was authored by: Jayboy1990

Re: Virgin internet connection problem

This message was authored by: GD1

Re: Virgin internet connection problem

Posted by a Superuser, not a Sky employee. Find out more

@Thorogoodies wrote:

Everyone should start posting on Twitter, Facebook, Instagram and start @ sky, virgin, bbclick etc. Let's get this in the public domain and get some urgency around resolving it and warning others. Sky not exactly setting the world on fire with resolutions 


With respect Sky have zero control over another ISP's dns issues.  Yes they are responsible for their setup and any bugs in Glass.  But in this case it is actually a Virgin Media issue.

 

I will remind you also of the forum rules about lobbying:

 

Community Rules

 

  • Be nice to each other.
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  • Leave religion and politics at the door. Discussion of current affairs is allowed but likewise, any baiting or incendiary posts will be removed.
  • Keep your chat on topic. Post to help, not to argue with, disrespect or harass.
  • Selling your TV, rehoming your cat, or promoting your business/website? This isn't Gumtree.
  • Don't incite complaints, campaign or lobby.
  • We hope it doesn't come to this but if you need to make a complaint click here.
  • You can find our full website terms and conditions here.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Jayboy1990

Re: Virgin internet connection problem

@MooMike  I managed to use Edge, Safari didnt like that page at all

 

This message was authored by: Jayboy1990

Re: Virgin internet connection problem

Perhaps you should ask sky to introduce a network setting option that allows DNS changes directly at the Glass, its possible on Q systems.

 

Would have fixed this issue within minutes... 

This message was authored by: Thorogoodies

Re: Virgin internet connection problem

My contracts with Sky not virgin. I'm not inciting a riot, just seeking a resolution. If your happy paying for a service you don't receive then that's upto you.

 

This message was authored by: Jayboy1990

Re: Virgin internet connection problem

Your broadband contract is with VM, It is up to you to provide the Broadband connection for Sky Glass. @Thorogoodies 

This message was authored by: GD1

Re: Virgin internet connection problem

Posted by a Superuser, not a Sky employee. Find out more

@Jayboy1990 wrote:

Perhaps you should ask sky to introduce a network setting option that allows DNS changes directly at the Glass, its possible on Q systems.

 

Would have fixed this issue within minutes... 


Good suggestion, you can add it to the Ideas forum.   Others can then add their voice.  You should at least take credit if it comes about 🙂

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Jayboy1990

Re: Virgin internet connection problem

@GD1  There is no ideas page yet for Glass! - I think it would be a riot if there was 😂 

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