Sky Stream saying it can't connect to intenet.

[StoopR]

Out of the blue my Puck has decided it can't connect to my broadband. I've tried wired and WiFi. Wired it says its connected to the router but with no connection to the internet and via WiFi it will find my SSid but after entering the password it still wo t connect.

My broadband is fine. My laptop will connect via erthenet and WiFi and the same with my phone.

I've reset the router and soft reset the Puck numerous times. 

Hoping somebody on here has had thesame problem and managed to get it fixed? 

[Tim+Adams]

Hi @StoopR 

Are you with Virgin? 

Unfortunately there's an issue with Virgin & Sky which is currently being investigated.

Thanks,

Tim

[Tim+Adams]

Hi @Templar18 

All we know is unfortunately there's an issue with Virgin & Sky which is currently being investigated.

Thanks,

Tim

[Templar18]

Just come back up 

[johno91]

Do we have a rough idea of when it will be back up and running again? 

I loved the idea of sky glass but in reality if there is a slight issue with the internet then my tv goes tumbling down with it. It's very frustrating and happens too often!

[Tim+Adams]

---

@Templar18 wrote:

Just come back up 

---

Thanks for posting @Templar18 

Thanks,

Tim

[Rhysjw]

Mines been down since 3 just went back on just now mate 

[Patzy13]

Any advice, I can't connect my sky glass to virgin broadband. Called sky and got cut off after 40 mins of holding on. This has happened before and it's a nightmare. None of the puck boxes work or the sky glass tv!

[StoopR]

Bingo. Thanks for the speedy reply. 

[Tim+Adams]

Hi @Patzy13 

Unfortunately there is an issue under investigation but a couple of posters have reported it has started working in the last 5 mins. 

Thanks,

Tim

[CarliGee]

It's back up and running

[LordDan]

Mines not working still in PO13

[Mbuk450]

Getting this issue again today

Sky stream is saying no internet but can connect to router.

puck is wired in

I'm posting this on a computer connected to the same network and the internet is working fine.

Is this a rerun of the issues in March?

tried rebooting everything

no change

[Daniel141026]

On my glass, and both pucks. 

im so fed up. 

will sky take the to and everything back? 

I've honestly,had enough, it's not fit for purpose. 

[Fothergill1]

@Daniel141026It is beyond the realm of probability that all 3 of your devices have malfunctioned at the same time so the problem will no doubt be with your router or the Glass/puck settings.

As an initial step I would go to settings / Start up & Standby menu and make sure that Networked Standby mode is turned ON.  This will stop the device from disconnection the network when in standby mode.

Once you have changed these setting I would reboot both your router and devices (switch off at the plug socket and wait for a minute before switching back on again).

If that doesn't help then maybe phone Sky to discuss your options.