No Internet Connection

[Adey.]

Hi All. 

Just spoke to SKY and there is an issue with SKY GLASS steaming through Virgin broadband.

They are working on it. 

I just connected it to a hotspot from me ipad and it's working fine.

[Thewillows]

Having exactly the same issue!

[Ozzy148]

I am on Virgin Media, Gig1, no Sky Glass television on wired or wifi, and everything else in my home working nicely, perhaps it's a server issue?

[angeleyes37]

Im having the same issue was working before took kids to school come home and it's not connecting for love or money it's not my internet I've tried literally everything. My son was saying it was saying no internet when he got up but was working fine when I got up then hasn't worked since I got home. It's driving me crazy 

[Hezzabear]

Me too. Checked with Virgin and even changed the lead to the router still no good. The internet connection is there just not recognised by the tv. 

[Chloe-W22]

Hi everyone,

Thanks for letting us know you're having a problem with your Stream connectivity this morning. I've sent this on to be looked into.

I may be back looking for some more info 🙂

[VPSky2874]

Exactly the same issue here too.

Virgin broadband, Sky stream puck. Connects to router, no connection to internet.

Was working fine late last night.

[Selmer47]

I've got same problem been told its an issue with the sky glass connecting to virgin media, I've put sky go on the PlayStation and that's working 

[Selmer47]

Scratch that sky go isn't working either 

[Craigie76]

Same issue for me, sky glass working OK yesterday but not working this morning.  The Tv said it is connected to the router but no internet.  I have virginmedia for my broadband.

I have rebboted the router etc but no difference.

[Andygroove]

Have Virgin blocked Sky's IP range or something ?

Something fishy going on here

[Templar18]

@Chloe-W22 

Cant send a response as the system moans that ive put my account number in !

[Chloe-W22]

Hey @Templar18 

Can you split into a couple sections instead, like: 620-999-999

[VPSky2874]

Did the same, then when i tried to split it has banned me from sending too many messages. lol

[Templar18]

@Chloe-W22 

"You have reached the limit for number of private messages that you can send for now. Please try again later".

Oh dear this is not going well!