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Message posted on ‎24 Jul 2021 06:03 PM

Upgrade your subscription subscription

Hi I turned on my tv this evening and it says to use this channel you need to upgrade your subscription! And my sky broadband is working but not Tv! Bill is paid 16th July! What do I do??

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Message posted on ‎24 Jul 2021 06:24 PM

Re: Upgrade your subscription subscription

Posted by a Superuser, not a Sky employee. Find out more

hi @Aija+Majore 

 

Try a power down reset of your main SKY Q box :

 

 Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

 

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Message posted on ‎24 Jul 2021 06:18 PM

Re: Upgrade your subscription subscription

Posted by a Superuser, not a Sky employee. Find out more

@Aija+Majore We are customers here like you. We really need more information. 
which channel?
is it just that channel?
are you trying to watch/record in HD?
have you got the HD package?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎24 Jul 2021 06:20 PM

Re: Upgrade your subscription subscription

2838491B-FBD9-4D26-9BBB-E64CDE3F276A.jpeg

 

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Message posted on ‎24 Jul 2021 06:21 PM

Re: Upgrade your subscription subscription

All Chanel's down says error code: DSU_511

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This message was authored by: nigea99 Answer

Message posted on ‎24 Jul 2021 06:24 PM

Re: Upgrade your subscription subscription

Posted by a Superuser, not a Sky employee. Find out more

hi @Aija+Majore 

 

Try a power down reset of your main SKY Q box :

 

 Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

 

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Message posted on ‎24 Jul 2021 06:46 PM

Re: Upgrade your subscription subscription

Got to Updating software, thank you for help, much appreciated 😊

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