5

This discussion topic is read only This discussion topic has been answered Discussion topic: Upgrade your subscription subscription

Reply
Answered - Go to Answer
Avatar for Aija+Majore
Level 1 icon
What's this?
This message was authored by: Aija+Majore

Message posted on ‎24 Jul 2021 06:03 PM

Upgrade your subscription subscription

Hi I turned on my tv this evening and it says to use this channel you need to upgrade your subscription! And my sky broadband is working but not Tv! Bill is paid 16th July! What do I do??

Report post
Post 1 of 6
2,046 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for nigea99
Level 16 icon
What's this?
Superuser
This message was authored by: nigea99 Answer

Message posted on ‎24 Jul 2021 06:24 PM

Re: Upgrade your subscription subscription

Posted by a Superuser, not a Sky employee. Find out more

hi @Aija+Majore 

 

Try a power down reset of your main SKY Q box :

 

 Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

 

View this Answer within the discussion

Report post
Post 5 of 6
2,028 Views
0 Likes
Reply

Did this answer not help you?
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎24 Jul 2021 06:18 PM

Re: Upgrade your subscription subscription

Posted by a Superuser, not a Sky employee. Find out more

@Aija+Majore We are customers here like you. We really need more information. 
which channel?
is it just that channel?
are you trying to watch/record in HD?
have you got the HD package?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 6
2,036 Views
0 Likes
Reply
Avatar for Aija+Majore
Level 1 icon
What's this?
Topic Author
This message was authored by: Aija+Majore

Message posted on ‎24 Jul 2021 06:20 PM

Re: Upgrade your subscription subscription

2838491B-FBD9-4D26-9BBB-E64CDE3F276A.jpeg

 

Report post
Post 3 of 6
2,034 Views
0 Likes
Reply
Avatar for Aija+Majore
Level 1 icon
What's this?
Topic Author
This message was authored by: Aija+Majore

Message posted on ‎24 Jul 2021 06:21 PM

Re: Upgrade your subscription subscription

All Chanel's down says error code: DSU_511

Report post
Post 4 of 6
2,033 Views
0 Likes
Reply
Avatar for nigea99
Level 16 icon
What's this?
Superuser
This message was authored by: nigea99 Answer

Message posted on ‎24 Jul 2021 06:24 PM

Re: Upgrade your subscription subscription

Posted by a Superuser, not a Sky employee. Find out more

hi @Aija+Majore 

 

Try a power down reset of your main SKY Q box :

 

 Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

 

Report post
Post 5 of 6
2,029 Views
0 Likes
Reply

Did this answer not help you?
Avatar for Aija+Majore
Level 1 icon
What's this?
Topic Author
This message was authored by: Aija+Majore

Message posted on ‎24 Jul 2021 06:46 PM

Re: Upgrade your subscription subscription

Got to Updating software, thank you for help, much appreciated 😊

Report post
Post 6 of 6
2,014 Views
0 Likes
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
Answered - Go to Answer